Terms and conditions

Who are we?

CanCanCover.com is a trading name of UK Comparison Services Ltd. Registered in England and Wales Company No. 07784834. Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ.

UK Comparison Services Ltd is an appointed representative of UK General Insurance Ltd which is authorised and regulated by the Financial Services Authority and registered in England and Wales Company No. 4506493. Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ. You can check this on the FSA register at http://www.fsa.gov.uk/register/home.do or by contacting the FSA consumer helpline on 0845 606 1234.

Our service

We work with a range of specialist insurance partners to be able to provide insurance quote prices across non-standard home, car and landlord insurance risks. We do not charge users for this service but receive a commission payment from any partner we introduce you to and with whom you subsequently choose to arrange the sale of insurance.

We do not offer advice or make recommendations as to which insurance provider you should choose based on the information shown on our website.

The sale of any insurance policy can be arranged directly with the insurance partner you choose by following the deep link from the CanCanCover.com quote results page into the partner website. There you will have the opportunity to check that the information collected is accurate and that the cover is as you require before purchase.

It is important that you disclose all material information as failure to do so or any inaccuracies in the information provided could invalidate any insurance cover you subsequently buy from one of our partners or affect any claims that are made.

If you submit information about another person as part of the quote data capture (for instance an additional driver for a car insurance quote) then you are confirming to us that you have their permission to do so and that they understand how their details will be used.

Our aim is to help you find the right insurance cover with one of our specialist insurance partners. You will receive a summary of your quotes prices by email from us.

Important: please ensure you have read all the policy information provided by an insurer, including any policy exclusions, to ensure a policy fully meets your needs before proceeding to purchase.

Use of insurance information

In our to provide an accurate quote price as part of the CanCanCover.com service some of our partners may make use of industry based databases and registers including the following:

• The Association of British Insurers (ABI)
• The Driver and Vehicle Licensing Agency (DVLA)
• Motor Insurance Database

The services are designed to check the information you provide about your insurance history and to help prevent fraud. Some partners may also make use of credit referencing checks.

Feedback, help and support

We welcome feedback to help us improve the CanCanCover.com quote service. For feedback or for any technical help using the CanCanCover.com website please visit our support website.

For general feedback or for any specific queries regarding the cover offered by any of our insurance partners please contact these partners direct once you have transferred through to their website.

Law

This agreement shall be governed by the laws of England and Wales and the parties agree that any dispute arising out of it shall be subject to the exclusive jurisdiction of the English courts.

By using this website you will be deemed to have read and accepted these terms and conditions and our privacy policy.

Complaints

We hope you are happy with the service but if you ever have a complaint about one of our insurance partners please contact them directly by following the links to their website from the quote results screen or by using the telephone numbers shown for each partner.

If you have a complaint about the CanCanCover quote service you can contact us in the first instance using our support website. We will endeavour to resolve any complaints quickly but will acknowledge and respond to all complaints within 5 working days.

You can also write to us at Customer Relations Team, CanCanCover.com, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ. Please provide your name, address and contact details so we can respond to you.

If we are unable to resolve your complaint within 8 weeks and if you remain dissatisfied with any final response from us you can refer your case to the Financial Ombudsman Service.

This website contains links to external third party websites. Whilst we make every effort to ensure the information on our website is up-to-date and accurate we cannot accept liability for any loss or damage caused either directly or indirectly by any errors or omissions in our website or third party websites.